Callers Waiting Over Four Minutes To Speak To HMRC

02 - 05 - 2012

Callers have to wait for more than four minutes to speak to HMRC on their helpline.

This waiting time has risen from one minute and thirty-one seconds in 2010.
The helpline is automatically answered within a few rings but callers are then given a range of options and often asked to hold.

It has been claimed that one in four callers hang up before speaking to a HMRC adviser.
HMRC say that they are making good progress in improving the contact centre service levels and that there will be times when customers find it more difficult to get through during busy periods.

Shadow Treasury minister Owen Smith said there was "chaos and incompetence" in the system.
HMRC has also recently apologised for sending self assessment penalty notices in error to nearly 12,000 people - click here.
Fed up with paperwork and HMRC deadlines? Call Foremans LLP on 01244 625 500 for advice and accountancy support.






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