RBS Apologises for Service Disruption

07 - 03 - 2013

The Royal Bank of Scotland (RBS) has apologised to customers after technical problems left many customers unable to access their accounts or withdraw money on Wednesday night.

Customers at RBS and its subsidiaries NatWest and Ulster Bank began reporting problems with online banking, phone banking, cash withdrawals and debit card payments at around 2200 GMT on Wednesday.
RBS said all services had been returned to normal by 0100 GMT but some customers claim they still could not access their accounts.
It is not yet known what caused this technical problem.
A spokesperson for the RBS group said: ‘We are disappointed that our customers have faced disruption to banking services for a period this evening, and apologise for that. All services are now running as normal again.
‘If any customers are having continued difficulties please call on 0845 7242424 if an RBS customer or 0845 7888 444 if a NatWest customer so we can resolve their issues.’
Clients of Foremans can be reassured that we have been in touch with our Account Manager at RBS, who has confirmed that all problems have now been rectified.






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